Terms of Use

Last updated: January 2026

Agreement to Terms

By accessing or using Zimora Cloud POS ("the Service"), you agree to be bound by these Terms of Use ("Terms"). These Terms constitute a legally binding agreement between you and Zimora Cloud POS.

If you do not agree to these Terms, please do not use our Service. We reserve the right to modify these Terms at any time, and your continued use of the Service constitutes acceptance of any changes.

Acceptance of Terms

By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of a business or entity, you represent that you have the authority to bind that entity to these Terms.

  • •You must be at least 18 years old to use this Service
  • •You must provide accurate and complete information
  • •You are responsible for maintaining account security

User Responsibilities

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account

Accurate Information

You agree to provide accurate, current, and complete information during registration

Compliance with Laws

You must comply with all applicable laws and regulations when using our Service

Prohibited Activities

You may not use the Service for illegal purposes, fraud, or any activity that violates these Terms

Prohibited Uses

You may not use the Service for any of the following purposes:

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    Violating any local, state, national, or international law
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    Infringing on intellectual property rights of others
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    Engaging in fraud, money laundering, or other illegal financial activities
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    Transmitting viruses, malware, or harmful code
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    Interfering with or disrupting the Service or servers
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    Attempting to gain unauthorized access to the Service

Intellectual Property

The Service and its original content, features, and functionality are owned by Zimora Cloud POS and are protected by international copyright, trademark, and other intellectual property laws.

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    You may not copy, modify, or distribute our content without permission
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    Zimora Cloud POS retains all rights to the Service and its content
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    Your business data remains your property

Payment & Subscription Terms

Subscription Plans

We offer various subscription plans with different features and pricing. You agree to pay the fees for your selected plan.

Payment Methods

We accept various payment methods including M-PESA, credit cards, and bank transfers. All payments are processed securely.

Refund Policy

Refunds are handled on a case-by-case basis. Please contact our support team for refund requests.

Cancellation

You may cancel your subscription at any time. Cancellation will take effect at the end of the current billing period.

Limitation of Liability

To the maximum extent permitted by law, Zimora Cloud POS shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses, resulting from:

  • •Your access to or use of or inability to access or use the Service
  • •Any conduct or content of any third party on the Service
  • •Any content obtained from the Service
  • •Unauthorized access, use, or alteration of your transmissions or content

Termination

We reserve the right to terminate or suspend your account and access to the Service at our sole discretion, without prior notice, for any reason, including but not limited to:

Violation of Terms

Breach of these Terms of Use

Fraudulent Activity

Engagement in fraudulent or illegal activities

Non-Payment

Failure to pay subscription fees

Service Changes

Discontinuation or modification of the Service

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Kenya, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Service shall be resolved through arbitration in Nairobi, Kenya, in accordance with the rules of the Kenya Arbitration Centre.

Contact Us

If you have any questions about these Terms of Use, please contact us:

Email: zimoracloudpos@gmail.com

Phone: +254 117411547

Address: Nairobi, Kenya

Changes to These Terms

We may update these Terms of Use from time to time. We will notify you of any changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.

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